Thank you for your order and for your support of Alira!
Please read our policy in full and start your return or exchange at the bottom of this page:
- We offer FREE domestic returns and exchanges!
- Any items purchased on sale are final sale, and will not be eligible for returns
- Items must be postmarked for return within 14 days of delivery of order
- Items must be unworn and unwashed with all tags attached
- Items can be subject for denial if they do not meet our standards
- Please allow up to 10 business days for your package to be processed once it reaches us
- We can only exchange for same style items from the same collection
- If we cannot fulfill your exchange request you will automatically be refunded (we will do our best to accommodate, but cannot guarantee due to limited inventory)
- If stock is not available for exchange request, we cannot send original item back to customer
- If reaching out about potential defects in your garment after 14 days from delivery date, the garment will be considered “wear and tear” and will not be eligible for a refund, exchange, or store credit
- Refund amount may take 7-10 business days to show in your bank account
We stand behind our quality promise. If you feel that you are experiencing a manufacturing issue, please submit an email to firstname.lastname@example.org and include your order number, item name, color and size of the item, as well as photos of the issue you’re experiencing. While we stand behind our quality promise, Alira Active is not responsible for issues due to external forces.
It is the customer's responsibility to enter the correct shipping address. Items will not be replaced or refunded if sent to an incorrectly entered address.
*ITEM CAN BE DENIED FOR RETURN IF:
-Detached size/wash & care tags & price tags
-Lingering odor, such as smoke or cologne
-Any visible wear or damage
-External forces (damage from animals, etc.)